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FAQ

  • Q: How do I get a birthday announcement on BT Celebrations?
    A: Celebrating a birthday? Please send your pictures and information to us really, really early! It is best to send in your pictures one month in advance. Please do not call – this will not speed up or help the process. Please use our BT Celebrations page.
  • Q: I won something! How do I claim my prize?
  • A: Unless otherwise instructed, all prize winners must pick up their prizes within 7 days of winning from our offices at:
    Breakfast Television – City
    1200 McGill College Avenue, 8th Floor
    Montreal, Quebec H3B 4G7
    – Prizes cannot be mailed out to winners.
    Prizes can be picked up Monday to Friday between 10:00 a.m. and 6:00 p.m.
  • Q: How do I send mail to my favourite on air personalities?
  • A: You can reach us through our Contact Us page.
  • Q: Something on your website isn’t working properly. How do I report it?
  • A: Please send a detailed message through our Contact Us page describing the issue specifically, the browser/operating system you are using, any screenshots you may have, and whether this is a reoccurring issue. We will make sure to review, and if necessary, work on the issue in a timely manner.
  • Q: Where do I find BT Montreal on my television?
  • A: Videotron Classic cable: 14 (SD)
    Videotron illico: 14 (SD), 614 (HD)
    Bell Satellite: 207 (SD), 1033 (HD)
    Bell Fibe: 204 (SD), 1204 (HD)
    Over-the-air Antenna(OTA): 62.1 (HD)
    Shaw Direct (Advanced Channel Grid): 97 (SD), 546 (HD)
    Shaw Direct (Classic Channel Grid): 366 (SD), 46 (HD)
    Rogers: 122 (SD)
  • Q: Can I watch the show live on the web?
  • A: We live stream every morning at btmontreal.ca/live between 6 a.m. and 9 a.m. It is responsive and works on your computer, tablet, and mobile devices. Happy viewing! iPhone owners can also use our Breakfast Television App, available for download here.
  • Q: I have a great idea for a segment! Who do I contact?
  • A: You can send us your ideas through our Contact Us page.
  • Q: I have a news tip I want to send your way. Where do I email it?
  • A: You can send us your tips to comments@btmontreal.com.